RETURN, REFUND, REPLACEMENT, CANCELLATION & TRANSIT DAMAGE POLICY

Unified Engineering Dynamics (UED)

Last Updated: 12 October 2026

1. Introduction

Unified Engineering Dynamics (UED) supplies industrial printing machinery, printheads, motherboards, electronic components, printer spare parts, printing inks, accessories and related products.

This policy explains our procedures for order cancellation, product returns, refunds, replacements, warranty claims and products damaged during transportation.

Since our products include specialized industrial equipment as well as small spare parts and consumables, different conditions apply to different product categories.

Nothing in this policy excludes or restricts any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

2. Product Categories and Return Eligibility

Category A: Printing Machines, Printheads, Motherboards and Sensitive Electronic Components

This category includes:

• Flex printing machines, eco-solvent printers, UV printers and other industrial printing machinery.
• Printheads and related electronic printing components.
• Motherboards, control boards and electronic components.
• Customized, configured, installed or commissioned machinery and equipment.

Printing machines are classified as non-returnable products and are handled exclusively under the applicable manufacturer’s warranty, subject to its terms and conditions and any remedies required under applicable law.

Printheads, motherboards and other sensitive electronic components are also not eligible for change-of-mind returns or exchanges merely because a customer changes their mind, orders an incorrect specification or no longer requires the product.

Where a manufacturer’s warranty is provided for these components, eligible defects or failures will be handled according to the applicable warranty terms and service procedures.

Customers are advised to verify the product model, specifications, compatibility, electrical requirements and intended application before placing an order.

The above restrictions do not exclude any remedy that may be required for incorrect supply, verified defects, transit damage or other circumstances under applicable contractual terms or law.

Category B: Small Spare Parts, Accessories and Printing Inks

This category includes:

• Printer spare parts and accessories.
• Cables, sensors, pumps, dampers, connectors and compatible components.
• Printing inks and other eligible consumables.
• Other small products identified as eligible for returns.

Return policy: Eligible products may be returned or exchanged within seven calendar days of delivery, subject to the conditions in this policy.

For change-of-mind returns, products must generally be unused, undamaged and in their original packaging, with accessories and documentation included wherever applicable.

Inks and other consumables must remain sealed and unused for change-of-mind returns.

Defective, damaged, leaking, missing or incorrectly supplied products will be assessed separately from change-of-mind returns.

Approved claims may be resolved through replacement, refund or another appropriate remedy, depending on the circumstances, applicable order terms and legal requirements.

3. Order Cancellation Before Dispatch

Customers may request cancellation before dispatch by contacting UED with their order number and relevant details.

Cancellation requests should be submitted as early as possible. A cancellation is confirmed only when UED acknowledges its acceptance.

Where an order has not entered procurement, customization, technical preparation, packing or dispatch, UED will make reasonable efforts to cancel it.

Where cancellation is accepted, any applicable refund will be processed subject to the agreed terms, applicable law and any lawful, properly disclosed deductions.

4. Cancellation After Processing Has Begun

Certain products require special procurement, assembly, configuration, customization, inventory reservation or preparation for a particular customer.

Once these activities have begun, cancellation may be restricted or subject to reasonable costs that have been properly disclosed and are recoverable under applicable law.

Special-order, customized, configured or customer-specific products may not be eligible for cancellation once processing has begun, except where required by law or agreed by UED.

Any deduction must be lawful, relevant to the order and properly disclosed where required. No deduction will be imposed where prohibited by applicable law.

5. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be available through the normal cancellation process.

Customers should contact UED before refusing a shipment or arranging its return.

Where a shipment is refused or returned for reasons attributable to the customer, reasonable return transportation or other applicable charges may be recovered where permitted by the agreed terms and applicable law.

Transit damage, incorrect supply and other legitimate delivery-related claims will be assessed under the relevant provisions of this policy.

6. Return Conditions for Small Products

Eligible spare parts, accessories and printing inks may be considered for return within seven calendar days of delivery.

For change-of-mind returns:

• The product must be unused and in its original condition.
• Original packaging, accessories and documentation must be included wherever applicable.
• The product must not have been damaged through improper handling, installation, storage or use by the customer.
• Inks and consumables must remain sealed and unused.
• The customer must provide the order number and relevant supporting details.
• Return authorization must be obtained from UED before sending the product back.

Opened or used products may not qualify for change-of-mind returns. However, this restriction does not automatically exclude claims involving defects, incorrect supply, transit damage or remedies required under applicable law.

Printing machines, printheads and motherboards remain subject to the separate conditions in Section 2.

7. Reporting Periods for Product Issues

To facilitate prompt investigation, customers should observe the following reporting periods:

• Transit damage, shortages or incorrect delivery: Preferably within 72 hours of delivery.
• Suspected manufacturing or functional defects: As soon as reasonably possible, preferably within seven days of delivery or installation, as applicable, subject to the relevant warranty terms and legal requirements.
• Change-of-mind returns for eligible small products: Within seven calendar days of delivery.

These reporting periods are intended to help UED investigate claims and coordinate with transporters, insurers and manufacturers.

Failure to report within the preferred period does not automatically extinguish any statutory right or remedy that cannot lawfully be excluded.

8. Transit Damage — Printing Machines, Printheads and Motherboards

This section applies to printing machinery, printheads, motherboards and sensitive electronic components.

8.1 Inspection Upon Delivery

Customers should inspect the shipment upon delivery wherever reasonably possible.

If the packaging is crushed, torn, wet, opened or visibly damaged, customers should photograph or record its condition before unpacking where practical. Any visible damage should also be noted on the delivery receipt or proof of delivery, if permitted by the carrier.

8.2 Reporting Transit Damage

Customers should notify UED as soon as reasonably possible, preferably within 72 hours of delivery.

The claim should include:

• Order number and invoice.
• Shipping label and delivery receipt.
• Photographs or videos of the outer packaging.
• Photographs or videos of the damaged product.
• Product serial number, where applicable.
• A description of the damage.

Customers should retain the original packaging and shipping materials until the claim has been assessed.

8.3 Installation and Operation

If machinery or an electronic component appears damaged, customers should avoid installing, operating or powering it on until the damage has been assessed where further use could cause additional damage or compromise the investigation.

8.4 Investigation and Resolution

UED may coordinate with the transporter, shipping insurer, manufacturer or authorized service provider to investigate the claim.

The appropriate resolution will depend on the findings, applicable delivery terms, insurance coverage, warranty conditions and legal requirements.

Transit damage is not automatically treated as a manufacturer’s warranty defect. The cause of damage and the applicable shipping and warranty arrangements must be assessed.

8.5 Transit Insurance and Liability

Where transit insurance has been purchased, claims will be handled in accordance with the applicable insurance policy, including its coverage, conditions and exclusions.

Customers must reasonably cooperate with the claim process and provide documents required for the investigation.

Where transit insurance has not been purchased, or where the reported damage is not covered by insurance, responsibility will be determined according to the agreed delivery terms, contractual arrangements and applicable law.

To the extent legally permissible, UED does not assume direct liability for transit loss or damage where responsibility has been lawfully allocated to the customer or carrier under the applicable delivery terms. Nothing in this provision excludes liability or a remedy that cannot lawfully be excluded.

9. Transit Damage — Small Spare Parts, Accessories and Printing Inks

This section applies to small spare parts, accessories, printing inks and other eligible consumables.

9.1 Reporting Damaged or Missing Items

Customers should inspect the shipment upon delivery and report damaged, broken, leaking, missing or incorrectly supplied items as soon as reasonably possible, preferably within 72 hours of delivery.

The claim should include:

• Order number and invoice.
• Shipping label and delivery receipt.
• Photographs or videos of the outer packaging.
• Photographs or videos of the affected product.
• A description of the damage, shortage or incorrect supply.

9.2 Damaged or Leaking Products

Damaged or leaking inks and consumables should not be used.

Customers should retain the packaging and affected products until UED provides further instructions.

Where an item is missing, the packing list and dispatch records may be checked to verify the claim.

9.3 Replacement or Refund

After verification, eligible claims may be resolved through replacement, refund or another appropriate remedy, depending on the circumstances and applicable legal requirements.

Where damage appears attributable to transportation, UED may coordinate with the transporter or insurer, as applicable, to investigate the claim.

9.4 Transit Insurance and Liability

Where transit insurance is applicable, the claim will be handled according to the relevant insurance terms and agreed delivery arrangements.

Where insurance is unavailable or does not cover the loss, responsibility will be determined according to the agreed delivery terms and applicable law.

UED does not accept direct liability for transit damage to the extent that responsibility has been lawfully allocated to another party under the applicable delivery terms. This provision does not exclude any mandatory legal obligation or remedy.

10. Incorrect or Wrong Product Delivered

If UED supplies a product that differs from the product ordered because of a fulfillment error, customers should contact UED promptly.

Customers should retain the product in the condition received and provide the order number, invoice and supporting photographs where appropriate.

After verification, UED may arrange collection or return of the incorrect product and supply the correct product or provide another appropriate remedy.

Where the error is attributable to UED, reasonable return and replacement arrangements will be handled according to the agreed terms and applicable law.

11. Defective Products and Technical Assessment

Customers reporting a suspected defect may be asked to provide:

• Order number and invoice.
• Product model and serial number, where applicable.
• Photographs or videos demonstrating the issue.
• Installation and operating details.
• A description of the fault.
• Maintenance or service records where relevant.

UED may arrange a technical assessment or refer the matter to the manufacturer or an authorized service provider.

For printing machinery, printheads and motherboards, applicable warranty and technical service procedures will generally govern eligible warranty claims, subject to mandatory legal requirements.

For eligible small products, a verified defect may qualify for replacement, refund or another appropriate remedy.

Damage caused by misuse, improper installation, unauthorized modification, unsuitable operating conditions or improper maintenance may fall outside warranty coverage where the applicable warranty terms permit such exclusions.

12. Warranty and Manufacturer Terms

Warranty coverage, duration, exclusions and service procedures may vary by product.

The applicable warranty terms may be stated on the product page, quotation, invoice, manufacturer’s warranty document or written order confirmation.

Where a manufacturer’s warranty applies, customers may be directed to the manufacturer or an authorized service provider for inspection, repair or replacement.

Warranty coverage may exclude, where permitted by the applicable terms:

• Improper installation or operation.
• Unauthorized modification or repair.
• Physical damage caused after delivery.
• Negligence or misuse.
• Improper maintenance.
• Normal wear and tear.
• Operation outside specified electrical or environmental conditions.

A warranty exclusion does not automatically remove any remedy independently required under applicable law.

13. Return Authorization and Packaging

Customers must obtain return instructions from UED before sending an eligible product back.

Return instructions may specify the return address, shipping method, packaging, documentation, labels and inspection requirements.

Customers should pack approved returns securely and include the documentation requested by UED.

Unauthorized shipments may be delayed in processing or returned to the sender where permitted.

14. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and the applicable order terms.

Where a return is attributable to an error by UED or a verified defect for which UED is responsible, reasonable return shipping arrangements will be made in accordance with the agreed terms and applicable law.

For eligible change-of-mind returns of small products, customers may be responsible for return shipping and other charges that have been properly disclosed and are lawful.

Transit-damage shipping costs and claims