RETURN, REFUND & CANCELLATION POLICY

Effective Date: 1st March 2026
Company: Unified Engineering Dynamics (UED)
Registered/Business Address: 451 MJ Facilities, Lucknow, Uttar Pradesh, India
Customer Support: +91 8853765397

1. Introduction

Unified Engineering Dynamics (“UED”, “we”, “us”, or “our”) aims to supply products that meet the descriptions, specifications, quality standards, and order requirements communicated to customers.

This Return, Refund & Cancellation Policy explains the circumstances under which a customer may request cancellation, return, replacement, repair, or refund for products purchased from UED.

Because UED may supply a variety of products, including technical, engineering, industrial, electrical, mechanical, and other specialized products, return eligibility can depend upon the nature of the product, whether it has been used, whether it was specially ordered or configured, and the reason for the return.

Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable Indian law.

2. Scope

This policy applies to purchases made directly from UED through its website or other authorized sales channels, subject to the terms applicable to the particular order.

Where a quotation, purchase order, contract, or written commercial agreement contains specific return or refund terms, those agreed terms may apply to the relevant transaction.

3. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be submitted as soon as possible by contacting UED with the order number and customer details.

A cancellation request is not automatically effective until confirmed by UED.

If the order has not entered procurement, processing, customization, packing, or dispatch, UED will generally make reasonable efforts to cancel it.

Where cancellation is successfully accepted before fulfillment begins, the customer may be eligible for a refund of amounts paid, subject to any applicable deductions or contractual terms.

4. Cancellation After Processing Has Begun

Some orders may involve procurement, technical preparation, customization, configuration, reserved inventory, special packaging, or other activities that begin shortly after order confirmation.

If such activities have already commenced, cancellation may be subject to applicable costs incurred by UED.

Where a product has been specially procured, customized, configured, manufactured, engraved, assembled, or otherwise prepared specifically for the customer, cancellation may not be available unless otherwise required by applicable law or agreed by UED.

Customers should therefore contact UED promptly if they wish to cancel an order.

5. Cancellation After Dispatch

Once a product has been dispatched, cancellation may no longer be possible through the normal cancellation process.

The customer may instead need to receive the product and request a return if the product is eligible under this policy.

If a shipment is refused after dispatch without prior approval from UED, the customer may be responsible for applicable shipping, return transportation, handling, or other reasonable charges where permitted.

6. Return Eligibility

A return may be considered where:

• The wrong product was supplied.
• The product received is materially different from the product ordered.
• The product arrives damaged.
• The product has a verified manufacturing or functional defect.
• A return is expressly permitted under the applicable product terms.
• UED has specifically approved the return.

Returns are subject to inspection and verification.

Submitting a return request does not automatically mean that the return has been approved.

7. Time Limit for Reporting Issues

Customers should inspect their products promptly after delivery.

Damage, shortage, incorrect products, or visible defects should be reported to UED as soon as reasonably possible after receipt.

For certain product categories, UED may specify a particular reporting period in the product description, quotation, warranty terms, or order confirmation.

Where a customer fails to report a problem within the applicable period, UED may not be able to determine whether the issue occurred before, during, or after delivery.

Nothing in this section overrides mandatory rights provided by applicable law.

8. Condition of Returned Products

Unless the return is due to a defect, incorrect shipment, or another issue attributable to UED, returned products should generally be:

• Unused
• In original condition
• Complete with accessories
• Complete with manuals and documentation
• In original packaging where reasonably possible
• Free from customer-caused damage
• Suitable for inspection and resale where applicable

Products that have been installed, modified, altered, damaged, contaminated, dismantled, or materially used may not qualify for return unless the return is related to a verified defect or another approved reason.

9. Products That May Not Be Returnable

Certain products may not be eligible for return because of their nature or because they are specially prepared for a particular customer.

These may include, where applicable:

• Customized products
• Special-order products
• Products manufactured or configured to customer specifications
• Products that have been installed
• Products altered after delivery
• Products damaged through misuse
• Products damaged through improper installation
• Products exposed to unsuitable operating conditions
• Products that cannot reasonably be resold for safety or technical reasons
• Products specifically identified as non-returnable before purchase

The applicability of exclusions depends on the individual product and order.

10. Defective Products

If a customer believes that a product is defective, UED may request information to determine the nature and cause of the problem.

The customer may be asked to provide:

• Order number
• Invoice
• Product details
• Serial number, where applicable
• Photographs
• Video demonstrating the issue, where appropriate
• Installation information
• Operating conditions
• Description of the fault
• Maintenance or service records where relevant

UED may conduct a technical assessment before approving a return, replacement, repair, or refund.

Where a product is covered by a manufacturer’s warranty or separate warranty terms, the warranty procedure may apply.

11. Wrong or Incorrect Product

If UED sends an incorrect product due to an order-fulfillment error, the customer should contact UED promptly.

After verification, UED may arrange for the incorrect product to be returned and, where appropriate, send the correct product.

The customer should retain the incorrect product in the condition in which it was received until UED provides return instructions.

Where the error is attributable to UED, reasonable return and replacement arrangements may be handled by UED.

12. Products Damaged During Delivery

Customers should inspect packages at delivery.

If the product appears to have been damaged during transportation, customers should photograph the packaging and product and contact UED promptly.

UED may coordinate with the logistics provider to investigate the claim.

Depending on the outcome, UED may offer an appropriate remedy, which may include replacement, repair, refund, or another resolution.

Customers should not discard the damaged packaging before the matter has been assessed, as it may be required for a transportation claim.

13. Return Authorization

Customers should not send products back to UED without receiving return instructions or authorization where such authorization is required.

An approved return may include instructions concerning:

• Return address
• Packaging
• Shipping method
• Documentation
• Labels
• Inspection requirements
• Time limit for dispatching the returned product

Unauthorized shipments may be delayed in processing or may be returned to the sender.

14. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Where a return is caused by an error attributable to UED, such as shipment of an incorrect product or a verified product defect, UED may arrange or reimburse reasonable return shipping costs as appropriate.

Where the return is requested for reasons not attributable to UED and the product is eligible for return, the customer may be responsible for return shipping and applicable handling costs.

The customer should obtain UED’s instructions before sending any return.

15. Refunds

Where a refund is approved, UED will generally process the refund after the returned product has been received and, where necessary, inspected.

Refunds may be subject to:

• Verification of the returned product
• Product condition
• Applicable deductions
• Shipping or handling charges where permitted
• Cancellation terms
• Special-order terms
• Payment-provider requirements
• Applicable law

The refund will generally be made using the original payment method where technically and legally possible.

The time required for the refund to appear in the customer’s account may depend upon the payment gateway, bank, card issuer, or other financial institution.

16. Partial Refunds

In certain circumstances, UED may approve a partial refund rather than a full refund.

This may apply where:

• Only part of an order is returned.
• A product has been used where permitted.
• Certain accessories are missing.
• There is customer-caused damage.
• A specific commercial arrangement permits a deduction.
• Shipping, handling, or other reasonable costs are applicable.

Any deduction will be communicated where appropriate.

17. Replacement

Where appropriate, UED may provide a replacement instead of a refund.

Replacement may depend upon:

• Product availability
• Nature of the defect
• Product warranty
• Customer requirements
• Technical assessment
• Manufacturer terms

If the same product is unavailable, UED may discuss an alternative solution with the customer.

A replacement product may be subject to the same or applicable warranty terms as the original product.

18. Repair

For certain technical or engineering products, repair may be a more appropriate remedy than replacement or refund.

Where a product is repairable and covered by applicable warranty or service terms, UED may arrange technical inspection or repair.

The customer may be required to provide access to the product, return the product, or make it available for inspection depending on the circumstances.

Repair timelines may vary according to product type, availability of spare parts, technical requirements, and manufacturer support.

19. Warranty and Manufacturer Terms

Some products may be covered by manufacturer warranties or separate UED warranty terms.

A warranty generally addresses defects or failures within the scope and period specified by the applicable warranty.

Warranty coverage may exclude issues arising from:

• Incorrect installation
• Improper operation
• Unauthorized modification
• Physical damage
• Negligence
• Normal wear and tear
• Improper maintenance
• Use outside specified operating conditions
• Electrical or environmental conditions outside specifications

Where a manufacturer warranty applies, customers may be directed to the relevant warranty process.

20. Refunds for Undeliverable Orders

If an order cannot be delivered because UED is unable to fulfill the order, UED may cancel the affected order and provide an applicable refund.

If an order becomes undeliverable because of an incorrect address, refusal of delivery, failure to receive the shipment, or other customer-related circumstances, the refund may be subject to applicable transportation, return, handling, or other reasonable costs.

21. Payment Gateway and Transaction Charges

Where a refund is processed through a third-party payment gateway, the actual time taken to receive the refunded amount may depend upon that provider and the customer’s bank or financial institution.

Where transaction fees are non-refundable and applicable law permits their deduction, UED may deduct such amounts where clearly disclosed or applicable to the transaction.

22. Fraudulent or Abusive Return Requests

UED reserves the right to investigate return requests where there are reasonable grounds to suspect misuse, fraudulent activity, repeated abuse of return privileges, product substitution, false damage claims, or other improper conduct.

UED may decline a return request where permitted by applicable law if the available evidence establishes that the stated return reason is inaccurate or the product has been intentionally damaged or misrepresented.

23. Customer Responsibilities

Customers requesting a return, replacement, or refund are responsible for providing accurate information and cooperating with reasonable verification procedures.

Customers should:

• Provide the correct order information.
• Report issues promptly.
• Preserve packaging where relevant.
• Avoid further use of a defective product where continued use could worsen the issue.
• Follow return instructions.
• Pack returned products appropriately.
• Include requested documentation.
• Provide accurate bank or payment information where required for an approved refund.

24. Inspection and Final Resolution

UED may inspect returned products before determining the final resolution.

Inspection may establish whether the issue is:

• A manufacturing defect
• Transportation damage
• Incorrect fulfillment
• Customer-caused damage
• Normal wear and tear
• Installation-related
• Operational or environmental
• Outside applicable warranty or return conditions

The final resolution will be determined based on the applicable order terms, product condition, evidence available, warranty terms, and applicable law.

25. Consumer Rights

This policy is intended to establish UED’s standard return and refund procedures. It does not exclude, restrict, or waive any consumer rights that cannot lawfully be excluded under applicable Indian law.

Where a mandatory statutory right provides a customer with a remedy that differs from this policy, the applicable law shall prevail.

26. Changes to This Policy

UED may update this Return, Refund & Cancellation Policy periodically to reflect changes in products, operations, legal requirements, or business practices.

The updated policy will be published on the website with a revised effective or update date.

The version applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law and any specific contractual terms.

27. How to Contact UED

For cancellation, return, refund, replacement, warranty, or product-related concerns, customers may contact:

Unified Engineering Dynamics (UED)
451 MJ Facilities
Lucknow, Uttar Pradesh, India
Phone: +91 8853765397

When contacting UED, customers should provide their order number, invoice information, product details, and a clear description of the issue wherever possible.

28. Conclusion

UED seeks to resolve genuine return, replacement, cancellation, and refund requests fairly and efficiently. Each request is assessed according to the product involved, the reason for the request, the condition of the product, applicable order terms, warranty conditions, and applicable law.

Customers are encouraged to contact UED promptly whenever they experience a problem with an order so that the matter can be investigated and an appropriate resolution can be determined.

Last Updated: 14 September 2026