How We Address Grievances
- Fairness and Impartiality - Every grievance is handled with the utmost fairness and without bias, ensuring all parties are heard and respected.
- Prompt Action - We strive to resolve grievances quickly and efficiently to minimize inconvenience and maintain trust.
- Confidentiality - All grievances are handled confidentially to protect the privacy and interests of all involved.
- Continuous Improvement - Feedback from grievances helps us improve our processes and services to serve you better.
How to Raise a Grievance
We encourage you to report any concerns through the following channels:
- Online Form: Fill out our grievance submission form via our Contact page.
- Email / Phone: Reach our Grievance Redressal Team using the details on our Contact page.
- Postal Address: Write to us at our head office, MJC Unity City, Lucknow, Uttar Pradesh 226021.
Grievance Process
- Acknowledgment: Upon receiving your grievance, we will acknowledge it within 2 business days.
- Review: Our team will review the grievance thoroughly to understand the issue.
- Resolution: We will work towards resolving the grievance within a stipulated time frame and keep you informed of the progress.
- Feedback: Once resolved, we will follow up to ensure your satisfaction with the outcome.
At UED, we are dedicated to maintaining a transparent and supportive relationship with all stakeholders. Your feedback and concerns are vital to our continuous improvement.
